Case Study: Gray Reed & McGraw achieves automated, accurate trademark docketing and rapid live-chat support with Alt Legal

Bekah Appreciates Our Clean and Straightforward Interface, and She Loves Our Support

Gray Reed & McGraw IP paralegal Bekah Walker was frustrated with her firm’s older docketing system — a convoluted interface, unnecessary fields, uncertainty about data entry, and slow email support made trademark docketing needlessly difficult. The firm evaluated Alt Legal’s trademark docketing software to address these usability and reliability issues.

Alt Legal provided a trial account preloaded with the firm’s trademarks and delivered a clean, single‑page interface with automatic deadline calculation, automated trademark detection and updates, and fast live chat support. Bekah says Alt Legal made her day-to-day workflow much easier, reduced manual data entry, ensured deadlines are calculated and updated reliably, and gave her greater confidence in docket accuracy, lowering the firm’s docketing risk.

Gray Reed & McGraw

Bekah Walker

IP Paralegal