Case Study: FMG achieves easier online self-service with FMG Connect by Alphero

FMG launches FMG Connect in 24 months with Alphero

FMG, New Zealand's leading rural insurer, faced the challenge of modernizing its services to meet rising digital expectations and avoid potential fintech disruption. They lacked any digital self-service offering and needed a scalable solution that could handle the complexity of diverse rural insurance products while maintaining their high-touch, advice-led reputation. They engaged the vendor Alphero to develop a strategic digital platform.

Alphero designed and built FMG Connect, a flexible digital self-service website. The solution provided customers with more control over policies, quicker claims reimbursement, and better information access. The project was a success, resulting in high user adoption and improved efficiency for FMG's internal teams. After a four-year partnership, Alphero successfully supported FMG to take over and run the platform in-house.

FMG