Case Study: VOLMAPP improves COVID-19 citizen support services with Alpha Software

VOLMAPP Delivers Essential Services During COVID-19 Pandemic

VOLMAPP, used by the Royal Borough of Windsor and Maidenhead, helped local government teams connect vulnerable citizens during COVID-19 with groceries, prescriptions, transport, and other support. Built on Alpha Software’s Alpha Anywhere low-code web and mobile app platform, the system addressed the challenge of managing thousands of requests, contacts, and follow-ups without relying on spreadsheets or fragmented tools.

With Alpha Software, VOLMAPP delivered a secure, ready-to-run case management solution featuring two-factor login, task tracking, mapping, support request forms, and analytics dashboards. The borough reported managing thousands of contacts, securely storing data, and providing feedback to decision-makers, while also enabling fast changes as needs evolved; leaders described the platform as a “lifeline” given its low cost and rapid response capabilities.

VOLMAPP

David MacFarlane

Transformation Project Manager