Case Study: Hayat Communications achieves faster, more efficient field operations and major cost savings with Alpha Software

Middle-Eastern Telecommunications Leader Revolutionizes Field Services with Rapid Mobile App Development (RMAD)

Hayat Communications is a Kuwait-listed, Middle Eastern telecommunications and network services leader operating across the Gulf and South Asia. Facing fragmented field communications, duplicate site visits, slow reporting, and the need for a single enterprise platform that works across countries (including offline on mobile devices), Hayat sought a rapid, scalable field service solution to improve productivity, data accuracy and customer responsiveness.

Using the Alpha Anywhere Rapid Mobile Application Development platform, Hayat built the CMRI (Computerized Maintenance, Rollout and Inventory) system—delivering a demo in one month and rolling out to 6,000+ sites and 300 users within six months. CMRI consolidated request management, work orders, dispatch, inventory and reporting into a single system, reduced licensing costs, cut unnecessary calls and idle time, improved live visibility and reporting, and significantly boosted field productivity and customer service.

Hayat Communications

Nikos Kazantzis

Group Head of Systems Integration