Case Study: GBS Enterprises achieves 80% higher field productivity with Alpha Software's Alpha TransForm

Field Services Software Increases Field Productivity By 80%

GBS Enterprises, which provides protection services to the furniture, mattress and bedding, and pest control industries, needed a better way to manage a high-volume field service operation. Its paper-based work orders and manual on-site data collection were slowing productivity and creating opportunities for error, while also limiting the amount of information captured for each service call.

GBS Enterprises turned to Alpha Software and its Alpha TransForm field service management solution, including mobile forms and dispatch applications. By replacing paper work orders with smartphone-based workflows and enabling technicians to capture photos and scan bar codes, Alpha Software helped GBS integrate field data with front- and back-office systems, resulting in an 80% increase in field productivity and improved operations and customer satisfaction.

GBS Enterprises