Case Study: GBS Enterprises achieves 80% increase in field productivity with Alpha Software (Alpha TransForm)

Company Moves from Paper Forms to Mobile Field App and Transforms Processes

GBS Enterprises, a leading provider of mattresses, furniture protection and warranty services for many Top 200 retailers, operated large call centers and a 200-person dispatch team that handled thousands of daily work orders. The company relied on paper forms and delayed back-office entry, resulting in limited, error-prone data, slow claims processing and an urgent need to modernize field operations.

GBS adopted the Alpha TransForm platform to build a smartphone-optimized dispatch and mobile forms app that integrates with front- and back-office systems. Technicians now receive pre-populated work orders and capture richer data (images, barcodes) in the field, eliminating manual re-entry, speeding claims throughput and increasing field productivity by 80%, while improving overall operational efficiency and customer satisfaction.

GBS Enterprises