Case Study: NFU Mutual schedules 7,000+ driving lessons with Alpaka

NFU Mutual schedules 7,000+ lessons with Alpaka

The customer, NFU Mutual, faced the challenge of scheduling a national freelance workforce of 244 driving instructors to deliver a specialized course to 12,500 eligible young drivers. Their partner, Drive Doctors, had only two part-time administrators to manage this complex matching and booking process, which was impossible to handle manually. They turned to vendor Alpaka for a workforce management solution.

Alpaka implemented its core scheduling, availability, and clash detection features to automate the booking process. The solution was enhanced with bespoke online learning modules and SMS communications to improve engagement. Using Alpaka, Drive Doctors successfully scheduled over 7,000 in-person lessons, prevented thousands of insurance claims, and achieved a 23% reduction in collisions for participants, all managed by their small administrative team.

NFU Mutual