Case Study: a gas and electric utility provider ensures backup power for vulnerable customers with ALOM

Gas & Electric Utility Provider achieves 100% fill rate and 1-day ship time with ALOM

ALOM partnered with a major U.S. gas and electric utility provider to address a critical challenge: sourcing and delivering reliable portable battery generators to medically vulnerable customers during planned power shutoffs. The utility needed a turnkey solution for procuring high-quality, compliant battery products amid volatile lead times, while ensuring strict safety protocols and cost efficiency for this can't-fail program.

ALOM implemented a full-service solution including specialized procurement, vendor-managed inventory, and secure fulfillment. Their expertise in battery technology and OEM relationships ensured optimal product performance and safety, supported by a fire-marshal rated warehouse and real-time business intelligence dashboards. The results included a 100% fill rate, one-day order-to-ship time, year-over-year cost savings, and complete compliance with regulatory audits, reliably supporting the utility's community safety initiative since 2022.