Case Study: Face Reality achieves faster, more accurate skincare fulfillment with ALOM

Face Reality boosts order accuracy to 99.99% with ALOM

Face Reality, a skincare and acne clinic company, faced significant supply chain challenges due to rapid growth. Their high SKU complexity, issues with in-transit product damage, and the need for multi-channel, personalized e-commerce fulfillment were eroding profitability and customer satisfaction. They partnered with vendor ALOM for its 3PL+ services, including e-commerce fulfillment and inventory management, to find a scalable and expert solution.

ALOM implemented a comprehensive solution featuring serialized inventory, a custom QA process with photo verification, and sturdier, sustainable packaging. This resulted in a measurable, positive impact: in-transit damage was virtually eliminated, order accuracy reached 99.99%, and on-time shipping achieved a 99.9% rate. The solution provided by ALOM also included real-time business intelligence reporting and ensured FDA and HIPAA compliance, enabling Face Reality to scale efficiently while protecting its brand and end-users.

Face Reality