Case Study: University of Hawaii Federal Credit Union streamlines item processing and reduces costs with Alogent

Technology Update Delivers Streamlined Operations, Reduced Costs for University of Hawaii Federal Credit Union

University of Hawaii Federal Credit Union, a $549 million institution serving more than 25,000 members across four branches on Oahu, needed a more cost-effective way to handle item processing after corporate credit union restructuring prompted a review of its outsourcing model. The credit union evaluated several options and found that continuing with a third-party provider was not the best long-term fit, so it turned to Alogent and its ImagePoint Hub and Foundation solutions for direct-to-the-Fed check clearing.

Alogent implemented the new system within the credit union’s four-month window, with minimal disruption and no additional FTEs required. The credit union was able to keep existing front-line staff, absorb the added back-office work, and reduce ongoing costs, with Fed fees significantly lower than outsourcing and a projected payback period of less than five years.

University of Hawaii Federal Credit Union

Travis Bow

Vice President of Member Support