Case Study: Somerset Trust Company enhances customer engagement and automation with Alogent’s solution suite

Somerset Trust Company modernizes 39 offices with Alogent

Somerset Trust Company, a community bank with over $1.2 billion in assets, faced the challenge of relying on legacy systems for its document and check processing. To enhance customer engagement and improve internal efficiency, the bank chose to replace these systems with Alogent's enterprise capture software suites, specifically the FASTdocs and ImagePoint solutions.

The implementation of Alogent's solutions provided Somerset Trust with web-based, self-service capabilities that bolstered customer engagement. The software increased workflow automation, which reduced manual efforts for employees and allowed them to deliver more personalized services. Alogent's flexible deployment model supported the bank's strategic plan, leading to a more seamless operation with reduced errors and enhanced fraud detection.

Somerset Trust Company