Case Study: MNB Bank Improves Loan Document Management and User Adoption with Alogent’s AccuAccount

MNB Bank boosts loan document adoption with Alogent in days

MNB Bank, a community bank serving southwestern Nebraska, faced challenges with user adoption and efficiency after implementing its core imaging module for electronic loan document management. The system was difficult for loan officers to use, necessitating assistance to find documents, and required a separate manual process for tracking exceptions. Seeking a more user-friendly and integrated solution, MNB Bank turned to vendor Alogent and its product, AccuAccount.

Alogent implemented AccuAccount, which provided an intuitive, customizable system that organized information like a traditional paper file. The solution included automated exception tracking and document search capabilities. The result was a swift and extensive increase in user adoption, especially among lenders, with zero complaints reported. The automation freed up staff capacity and delivered tangible ROI from a human capital standpoint, making the investment in the Alogent system worthwhile for the bank.

MNB Bank