Case Study: Redwood Credit Union boosts member loyalty with Alogent's Ignite platform

How Redwood CU’s philosophy has garnered consistent longevity with its members

Redwood Credit Union, a $3.5 billion credit union with 236,000 members, wanted to continually improve its member experience by making digital banking faster, easier, and more responsive to feedback. To support that goal, the credit union used Alogent’s Jwaala Ignite platform for both online and mobile banking, along with its SDK to enable customizations.

Using Alogent’s flexible Ignite platform, Redwood Credit Union added features such as card blocking, one-time loan payments from external accounts, drop-down navigation, app reskinning, and early adoption of P2P payments. The result was a highly customizable digital banking experience that let the credit union respond quickly to member needs and trends, helping strengthen loyalty and ensuring it could keep innovating without being constrained by a rigid platform.

Redwood Credit Union

Chris Cummins

Remote Delivery Manager