Case Study: Numerica Credit Union streamlines online and mobile banking with Alogent

How Numerica Credit Union improved its mobile and online service for its members

Numerica Credit Union worked to simplify its digital banking experience after struggling with two separate vendors for online and mobile banking, which created inconsistent rules, duplicate maintenance, and confusing member experiences. To solve this, Numerica evaluated several providers and chose Alogent’s Jwaala Ignite platform for both online and mobile banking, including support for features like remote deposit and core-system integration.

By consolidating on Alogent’s Ignite platform, Numerica was able to apply shared rules and limits across channels, streamline support and training, and give members a more consistent experience on web and mobile. The credit union also benefited from easier management through a single vendor and platform, with the hybrid mobile app approach allowing updates without forcing app downloads; Numerica was processing more than $4 million per month in remote deposits at go-live.

Numerica Credit Union

KayCee Murray

Senior Vice President Information Technology