Case Study: Austin Telco Federal Credit Union Achieves a Successful LOS Audit with Alogent FinanceGenius

FinanceGenius and Austin Telco Federal Credit Union’s Successful LOS Audit Making the Grade with Simplicity, Consistency and Thoroughness

Austin Telco Federal Credit Union, a Texas-based credit union with more than 24 locations and over $2B in assets, needed to prepare for an NCUA audit of its lending platform. The challenge was to demonstrate strong compliance, transparency, and thorough documentation across the loan origination process while avoiding the time-consuming, paper-heavy effort typically required to gather records from multiple systems. Alogent’s FinanceGenius digital loan origination platform was used to help address this audit readiness need.

Alogent implemented FinanceGenius to provide a centralized, cloud-based LOS with automated workflows, consistent rules, and easy access to application, underwriting, denial, and documentation data. This gave the audit team immediate visibility into the system and helped Austin Telco complete a swift, thorough, and painless review. The result was a successful audit, with the credit union reporting that the platform’s look, function, and thoroughness impressed the auditors and made the process much easier.

Austin Telco Federal Credit Union

Tony Rawls

Chief Lending Officer