Case Study: Lone Star Credit Union streamlines self-service and document delivery with Alogent FASTdocs

FASTdocs with WebShare Streamlines Daily Processes at Lone Star Credit Union and Delivers a Full-Service Member Experience through Self-Service Channels

Lone Star Credit Union, a Dallas-based credit union, wanted to modernize its member experience while migrating to a new digital banking platform and core system. The credit union’s existing document delivery process was cumbersome, relying on secure mail, fax, postal mail, and a separate e-statements portal that forced members to create new login credentials. To streamline operations and make self-service more member-friendly, Lone Star chose Alogent’s FASTdocs content management solution.

Alogent implemented FASTdocs with WebShare, integrating secure document exchange directly into Lone Star’s online and mobile banking experience. The solution gave members 24/7 access to statements and other documents, enabled two-way messaging and bi-directional file sharing, and reduced reliance on outdated channels. Lone Star reported quicker user adoption, consolidated redundant systems, reduced technical and staffing overhead, and a smoother implementation thanks to Alogent’s consultative support.

Lone Star Credit Union

Becky Reed

Chief Executive Officer