Case Study: Equitable Bank boosts mobile cheque deposit success with Alogent Mobile Deposit Services

Equitable Bank Increases Account Holder Engagement and Mobile Cheque Deposit Success Rates with Alogent’s Mobile Deposit Services

Equitable Bank, including its EQ Bank digital banking service, needed a better way to support mobile cheque deposit after its existing solution delivered only a 55%–65% success rate and created frequent exceptions, customer frustration, and extra work for back-office and contact centre teams. The bank turned to Alogent and its Mobile Deposit Services (MDS) platform to replace the unreliable offering while keeping implementation cost and IT overhead under control.

Alogent implemented its fully hosted, end-to-end Mobile Deposit Services solution, integrating it with EQ Bank’s mobile app and back-office workflows for exception handling, reconciliation, and fraud review. The results were dramatic: mobile cheque deposit success rates rose from 55% to 95%, cheque deposits increased by 40% within four months, and the project was delivered with only a marginal increase in annual operating cost and lower capital expenditure than the original and competing solutions.

Equitable Bank

Archana Kumar

Senior Manager