Case Study: Griswold Care Pairing of Central New York boosts operational efficiency with Ally MS

Caregiver Registry Boosts Productivity and Efficiency With Ally

Griswold Care Pairing of Central New York, a caregiver registry, was struggling with inefficient software that required long waits for support and hindered their ability to resolve client and caregiver issues. Facing unique compliance challenges in the home care industry, they needed a new platform that could adapt to changing regulations without sacrificing usability.

They implemented Ally MS, a registry management software, which provided a seamless transfer process and robust features for editing shifts and generating reports. The Ally solution gave the team its time back, with customer service resolving issues within hours instead of days. This operational efficiency allowed them to focus on business development. Furthermore, the platform's clear separation between the registry and its contracted caregivers provided valuable compliance support, and the company benefits from lower caregiver turnover than industry peers.

Griswold Home Care

Michael Assimon

Director and Owner