Case Study: Nurture Care passes a DOL audit with Ally MS

Ally Enables Caregiver Registry to Feel Prepared when Hit with an Unexpected DOL Audit

Nurture Care, a family-owned caregiver registry in Northern Virginia, faced challenges with unstable payment processes and the constant risk of a Department of Labor (DOL) audit. Their old system, where caregivers paid referral fees directly, was unreliable and created significant compliance concerns. They needed a dedicated solution, Ally MS's registry management software, to modernize operations and mitigate their audit risk.

By implementing the Ally platform, which acts as a third-party payment provider, Nurture Care created a crucial barrier between its business and its caregivers. This partitioned payment system proved critical when the company faced a surprise DOL audit. Because Ally MS issued payments in its own name, Nurture Care passed the audit in less than two weeks, a process that can take months for others. The solution also saved the company an estimated 20% or more in administrative time by eliminating manual invoicing and payroll tasks.

Nurture Care

Julie Black

Owner