Case Study: The RealReal reduces empathy fatigue with AllVoices

The RealReal reduces empathy fatigue across 2,000+ employees with AllVoices

The RealReal, a premier marketplace for authenticated luxury consignment, faced challenges with empathy fatigue and emotional burnout within its employee relations team due to rapid company growth. An Employee Relations Specialist, Jennifer White, struggled with the increasing volume of employee concerns and the expectation for immediate responses. To address this, The RealReal implemented AllVoices, utilizing its AI copilot named Vera.

AllVoices' solution, Vera, provided AI-assisted communication and case management. It drafted empathetic responses and sent timely updates to employees, reducing their anxiety. This allowed the specialist to conserve energy for complex interactions. The results included enhanced employee engagement through more valued communication, increased operational efficiency by automating routine tasks, and a significant reduction in emotional burnout for the employee relations team.

The RealReal