Case Study: TrueCar achieves candid employee feedback and more productive company discussions with AllVoices

How TrueCar gets candid feedback without derailing company meetings

TrueCar, an automotive pricing and information company with about 500 employees, struggled with disruptive questions during All Hands meetings and noisy employee forums like Blind. These channels made it hard to address concerns thoughtfully, factually, and without creating tension or disclosing private information.

AllVoices implemented Anonymous and Non-Anonymous Reporting with unique links, custom departments and locations, plus Pulse Surveys; TrueCar later added Case Manager to organize feedback. With AllVoices, TrueCar gained greater trust in executives and the people team, responded more quickly and candidly, and shifted from complaint management to active problem solving on issues like DEI, compensation, and company direction.

TrueCar

John Foster

Chief People Officer