Case Study: ORNL Federal Credit Union reduces brand impersonation fraud with Allure Security

ORNL Federal Credit Union - Customer Case Study

ORNL Federal Credit Union, a financial institution serving over 219,000 members, faced an overwhelming surge in fraud attempts and brand impersonation attacks following a switch to a new digital banking platform. A small, overburdened IT security team was spending countless hours manually tracking and taking down over 100 spoof websites per month, a task so demanding it required the VP to wake up every three hours each night. They partnered with Allure Security to find a solution to this untenable situation.

Allure Security implemented an AI-powered threat monitoring service that proactively scoured the internet to find spoof sites and social media threats. Their veteran team then executed rapid takedown campaigns. They also used decoy data to waste fraudsters' time and dilute the value of any real member data they collected. The results were immediate; the internal team regained time to focus on core business projects, and after two months, the volume of attacks dramatically decreased as fraudsters moved on to less protected targets. Allure Security continues to monitor for and address the occasional threat.

ORNL Federal Credit Union

Gilbert Young

VP of Information Security