Case Study: Matchbook AI achieves 95% query resolution and 20% dev bandwidth savings with Alltius

Matchbook AI launches an in-product assistant which answers 95% of user queries and frees 20% dev bandwidth

Matchbook AI, a data intelligence SaaS platform, faced a challenge in providing instant support to its users. Their help center contained extensive documentation and videos, but users experienced delays in finding the specific answers they needed for integration and troubleshooting. To solve this, Matchbook's CEO tasked Alltius with developing an AI assistant to provide immediate, accurate help.

Alltius implemented an on-brand, in-product assistant trained on Matchbook's knowledge base. The solution could answer up to 95% of user queries instantly and used intent detection to seamlessly raise support tickets in HubSpot when necessary. This resulted in a 90% reduction in median wait time, freed up 20% of developer and agent bandwidth, and automated manual ticketing processes for Matchbook AI.

Matchbook AI

Rushabh Mehta

Chief Executive Officer