Case Study: Southway Housing Trust achieves secure, flexible payments with allpay

Southway Housing Trust boosts collections 8% with allpay

Southway Housing Trust, a social housing provider, faced challenges with inefficient, manual payment processes that lacked visibility and flexibility for its tenants. They needed a secure and versatile system to improve collections and meet diverse resident preferences, leading them to partner with payment solutions provider allpay.

allpay implemented a range of services including Direct Debit, online, text, and cash payments. This provided secure, accessible options that streamlined payment collection and reduced manual work. The partnership resulted in an 8% year-on-year increase in collections, generating over £5 million in additional revenue since 2021, while significantly enhancing tenant trust and satisfaction.

Southway Housing Trust