Case Study: Orbit Housing Association improves rent collection and customer flexibility with allpay Direct Debits

Orbit Housing Association migrates 15,000 Direct Debits with allpay

Orbit Housing Association, a major housing association, faced challenges with its outdated and inflexible in-house Direct Debit system. This raised concerns about system resilience and customer satisfaction, especially as many tenants were transitioning from Housing Benefit to Universal Credit, increasing the risk of rental arrears. To address this, they partnered with allpay to implement its Any Day Direct Debit solution.

allpay successfully implemented the new Direct Debit system in two phases, migrating over 15,000 existing payments. The solution allowed customers to choose their payment dates, improving their experience and reducing the likelihood of arrears. For Orbit, the new system significantly improved operational efficiency by automating tasks, reducing the workload for the Income Compliance team, and strengthening their partnership with allpay.

Orbit Housing Association