Case Study: NHS Wales Shared Services Partnership improves access to gluten-free food purchases with allpay's prepaid card platform

NHS Wales Shared Services Partnership cuts gluten free food access wait from 1–2 weeks to same-day loading with Allpay

NHS Wales Shared Services Partnership faced a challenge with its gluten-free food prescription scheme, which required recipients to navigate a slow and cumbersome process involving multiple steps and long waiting times. To modernize this system, they partnered with allpay to implement a prepaid card solution.

allpay implemented a reloadable Prepaid Mastercard system with a dedicated online portal. This allowed NHS Wales to disburse funds electronically, restrict spending to approved merchants, and monitor transactions in real time. The solution provided recipients with immediate access to funds and greater choice, drastically reducing the wait for essential gluten-free products from weeks to nothing. The program was so successful following a pilot that it was rolled out across all of Wales.

NHS Wales Shared Services Partnership