Case Study: Great Places Housing Group removes PCI DSS scope with allpay payment solutions

Great Places Housing Group removes PCI DSS scope and processes nearly £23 million a year with Allpay

Great Places Housing Group, a large housing association, faced a challenge in securely processing phone payments to meet PCI DSS compliance without a major system overhaul. They sought a solution that would remove their entire contact center from the scope of PCI DSS audits and eliminate the risk of recording card details. Their vendor, allpay, provided a DTMF tone masking solution integrated with its existing Callpay virtual terminal.

The solution from allpay enabled customers to enter card details via their phone keypad, with tones masked to keep data secure and out of call recordings. This successfully descoped Great Places' contact center from PCI DSS compliance, significantly reducing fraud risk and simplifying their audit process to a shorter SAQ-A form. The implementation was smooth and provided measurable benefits, including processing approximately £150,000 on peak days reliably and generating cost savings from a new automated payment line.

Great Places Housing Group