Case Study: Edinburgh City Council achieves flexible, secure rent collection with allpay Direct Debit

Edinburgh City Council boosts Direct Debit payers by 100% with allpay

Edinburgh City Council needed to update its outdated and inflexible Direct Debit system for rent collection, which limited payment frequencies and hindered income security. To address this, the council partnered with payment specialist allpay to implement a new Direct Debit service.

allpay provided a flexible Direct Debit system that supports multiple payment frequencies and any-day collections, aligning with tenant needs like Universal Credit. This solution from allpay led to a 100% increase in new Direct Debit payers, processed £3.8 million in rental income, reduced administrative resources, and provided tenants with a more secure and flexible way to pay.

Edinburgh City Council