Case Study: Bron Afon Community Housing reduces arrears and boosts direct debit take-up with allpay

Bron Afon Community Housing cuts rent arrears by £50,000 with Allpay

Bron Afon Community Housing, a housing association, faced challenges with limited and inflexible payment collection dates for rent, which contributed to arrears. They partnered with allpay to implement a wider range of payment services, including a more flexible Direct Debit solution, to give tenants more control over their payment schedules.

The allpay solution provided a cloud-based portal that enabled any-day collection and a self-service setup for tenants. This led to a more than 20% increase in direct debit take-up, a £50,000 reduction in arrears, and annual staff time savings of over £16,000. The implementation by allpay greatly expanded payment outlet access and provided significant operational efficiencies for the housing association.

Bron Afon Community Housing