Case Study: Mountain America Credit Union reduces fraud by 29% with Alloy

Mountain America Credit Union reduces fraud by 29%

Mountain America Credit Union, a $14B not-for-profit financial institution, needed a better way to automate its online self-service application process while keeping fraudulent applicants out. Its existing fraud detection setup lacked transparency, and the team was forced to manually review applications, costing time and resources. Alloy Onboarding was the product used to help address this challenge.

Alloy implemented a more transparent and adjustable onboarding workflow with reason codes and tags that helped Mountain America understand why applications were flagged and tune decisions to its needs. The results were strong: Mountain America reduced approval rates of potentially fraudulent applications by 29% and decreased manual reviews by 6%, while also extending the same workflow improvements to phone and in-branch applications.

Mountain America Credit Union

Rob Woellhaf

Vice President, Fraud Management