Case Study: Grasshopper reduces manual reviews by 58% with Alloy

Grasshopper reduced manual reviews by 58% with Alloy

Grasshopper Bank, a digital commercial bank serving SMBs, startups, and fintech customers, was growing quickly but struggling with an unscalable fraud process. As much as 20% of incoming applications needed manual review, creating a heavy operational burden and making it difficult to protect the platform while still delivering a seamless onboarding experience.

Grasshopper implemented Alloy’s Identity Risk Solution to improve fraud decisioning using deeper data sources and a more flexible workflow. With Alloy, Grasshopper reduced manual reviews from 20% to 8.5% — a 58% drop — while supporting more than 800 new account openings per month, lowering fraud-related costs, and enabling the bank to scale into new markets without adding headcount.

Grasshopper

Kaylee Sandberg

Fraud Manager