Case Study: University of Pittsburgh achieves centralized, automated IT support with Alloy Software's Alloy Navigator

University of Pittsburgh Selects Alloy Software to Automate it Support

The University of Pittsburgh, through its Financial Information Systems (FIS) department (27 staff), was handling roughly 500 support requests per month and had outgrown a homegrown help desk that couldn’t store the information or workflows needed. Seeking an easy-to-use, ITIL-aligned, customizable and affordable solution, the University of Pittsburgh selected Alloy Software’s Alloy Navigator to automate and centralize IT support across multiple departments.

Alloy Software implemented Alloy Navigator as a centralized service desk, asset/configuration/change management system, knowledge base and self-service portal, enabling FIS to link incidents, problems, changes and configuration items in a single database. The deployment eliminated several costly proprietary systems, improved SLA compliance and reporting, streamlined handling of ~500 monthly requests, and reduced ongoing maintenance costs while making support operations significantly more efficient.

University of Pittsburgh

John Duska

Director of Technical Services and Information Security Officer