Case Study: The Juilliard School achieves faster, more transparent IT service delivery with Alloy Software's Alloy Navigator

The Juilliard School - Customer Case Study

The Juilliard School, a world-renowned performing arts conservatory, faced rising demand for technology support across students, faculty and events—requiring faster response times, better collaboration, and reliable asset tracking. To meet these challenges, Juilliard has relied on Alloy Software’s Alloy Navigator IT Service Desk Management platform for nearly a decade.

Using Alloy Navigator, Alloy Software implemented incident and problem management, asset/library management, workflow automation and a self‑service portal with knowledge base and multi‑channel contact options. The result was improved service delivery and faster response times, reduced ticket volume and support costs, greater visibility and transparency of IT assets (including loaner equipment), and stronger cross‑team collaboration—outcomes Juilliard credits directly to Alloy Software and Alloy Navigator.

The Juilliard School

Terence Kennedy

IT Office Manager