Case Study: The Juilliard School streamlines IT service and cuts support costs with Alloy Software's Alloy Navigator

The Juilliard School Continues to Hit “High Note” with Alloy Software’s it Service Desk Management Solution

The Juilliard School, the nation’s preeminent performing arts conservatory, faced growing demand for technology, communication and collaboration from faculty, students and staff and needed IT management that made technology accessible and reliable. To meet those needs they turned to Alloy Software and its Alloy Navigator IT service desk and IT asset management solution, using the product to support incident/problem management, asset tracking, change and configuration management, and multi-channel help desk access.

Alloy Software implemented Alloy Navigator’s ITIL-based platform with a powerful automation engine and a feature-rich self-service portal (including Knowledge Base and Announcements), enabling Juilliard users to find answers themselves and contact support through multiple channels. The result: nearly a decade of continuous use, fewer unnecessary tickets, lower support costs and speedier resolutions, helping The Juilliard School consistently improve service delivery year after year.

The Juilliard School

Terence Kennedy

IT Office Manager