Case Study: Southern California College of Optometry (SCCO) achieves automated, streamlined service-desk operations with Alloy Software's Alloy Navigator

Southern California College of Optometry (Scco) Sees Success by Automating its Service Desk Operations with Alloy Navigator

Southern California College of Optometry (SCCO), a private non‑profit eye‑care education institution, faced “information overload” as its IT environment grew from a handful of machines to hundreds and after implementing EMR. Needing a service‑desk solution rather than a custom build or outside vendor, SCCO selected Alloy Software and its IT service management platform Alloy Navigator to provide a robust knowledge base and centralized service desk capabilities.

Alloy Software implemented Alloy Navigator (Knowledge Base, Incident/Problem and Change Management, licensing compliance, reporting and a customizable machine auditor) integrated with SCCO’s Active Directory and SCCOSoft. The deployment gave SCCO a single repository for work requests and documentation, searchable past solutions for faster incident resolution, immediate user provisioning/deprovisioning, monthly backup audits, and realized time and cost savings—demonstrating measurable improvements in IT productivity and control with Alloy Software’s support.

Southern California College of Optometry

Gary Gray

Director of Information Technology