Case Study: Saint Edward's School automates its help desk and IT inventory with Alloy Software's Alloy Navigator

Saint Edward’s School Implements Alloy Navigator to Automate its Help Desk and it Inventory

Saint Edward's School, a co-educational pre-K–12 college preparatory school responsible for technology for about 650 students and staff (including a one-to-one tablet program of ~500 tablets, 100 desktops and 20+ servers), faced a time-consuming, paper-based process for tracking repairs, inventory and user accounts. To replace that rudimentary system they evaluated help desk vendors and selected Alloy Software’s IT Service Desk Management Platform, Alloy Navigator.

Alloy Software implemented Alloy Navigator (asset management, action-based workflows, incident management and a knowledge base) to centralize tickets, assets and user records, automate daily tasks and streamline support. The school now logs roughly 25–30 incidents per day with ease, reduced training overhead, saved time and money by tracking issues and assets in one place, and improved response and resolution—demonstrating measurable operational efficiency gains from Alloy Software’s solution.

Saint Edward's School

Quen Voyles

Director of IT