Case Study: Leo Burnett Group scales IT service management with Alloy Software's Alloy Navigator 5

Alloy Navigator 5 Serves Leo Burnett’s Growth

Leo Burnett Group, the Middle East and North Africa headquarters of the global Leo Burnett communications network, was experiencing rapid growth in Dubai, adding 90 employees in 2005 alone. To keep up with this expansion and support 700 end-users across the region, the IT director needed an integrated IT Service Management and IT Asset Management solution. Alloy Software’s Alloy Navigator 5 was selected to meet these needs.

Alloy Software implemented Alloy Navigator 5 with support for 7 technicians and 400 computers, giving Leo Burnett Group a scalable platform for service support, asset tracking, workflow automation, and compliance reporting. The solution helped automate ticket routing, support multi-level service processes, and improve SOX compliance with strong audit trails. It also enabled a self-service portal and knowledge base, improving end-user satisfaction and helping the IT team manage a fast-growing, geographically distributed workforce more efficiently.

Leo Burnett Group

Bassem Aboukhater

Information Technology Director