Case Study: Global Communication Service Provider stops revenue leakage and grows prepaid loyalty with Allot

Global CSP Grabs Mobile Data Market-Share with Zero-Rated Apps

Global Communication Service Provider, a global mobile operator across multiple continents, wanted to grow its prepaid business by offering zero-rated social apps, but it was facing revenue leakage from fraudulent use of those services and customers bypassing prepaid top-up and captive portal controls. The company used Allot Service Gateways to monitor app usage in real time and support differentiated prepaid plans, but needed stronger per-user visibility and charging enforcement.

Allot deployed its Service Gateway Tera, along with Smart Data Source, NetXplorer, and Subscriber Management Platform, to validate traffic, block domain forging, limit tunneling on permissive protocols, and enforce policy and charging in real time. With Allot’s solution, Global Communication Service Provider stopped fraudulent zero-rated usage, recovered hundreds of thousands of dollars in monthly revenue, improved prepaid customer loyalty, and created a clearer path to migrate users from prepaid to postpaid plans.