Case Study: Nobu Hotel London Portman Square streamlines the guest journey with Alliants

Nobu streamlines guest messaging across 100+ languages with Alliants

Nobu Hotel London Portman Square sought to digitize its customer experience to reduce physical touchpoints and create more personalized, one-to-one relationships with its guests. To address this challenge, they partnered with vendor Alliants, which utilized its Alliants Experience Platform.

The solution implemented by Alliants was a comprehensive guest app that placed the guest at the heart of the journey. The mobile app enabled features like mobile check-in/out, a digital room key, in-room dining booking, and multilingual messaging with hotel staff. This streamlined the entire guest experience, with the client noting guests appreciated the immediate response times and that the platform provided lots of future opportunity for enhancement.

Nobu