Case Study: Consumer Finance Service Provider improves patient payments with Alliant Audience Scoring

Consumer Finance Platform Uses Audience Scoring to Cure Patient Hospital Debt

Consumer Finance Service Provider partnered with Alliant to improve patient-hospital billing relationships and identify which patients were most eligible for installment payment plans. The organization needed a better way to make billing easier and more financially manageable for both patients and health systems while reducing bad debt.

Alliant implemented Audience Scoring using batch and real-time hospital network data, combining credit insight with household income, household size, owner/renter status, and payment history to predict ability to pay and likelihood of responding to collections. As a result, the client saw a 30% increase in patient payments, a 75% reduction in administrative costs to collect patient debt, and a 40% increase in patient satisfaction.