Case Study: Nomura Securities boosts customer support efficiency with Allganize’s Alli chatbot

Nomura Securities cuts chatbot setup to 1 day and handles support with nearly 1 person using Allganize

Nomura Securities Co., Ltd faced challenges with its existing FAQ chatbot for the OneStock asset management app, as its accuracy was low and operational man-hours were increasing with service expansion. To address this, the company sought a new AI-powered solution and selected the Alli chatbot from Allganize after a comparative evaluation of four vendors.

Allganize implemented its Alli chatbot, which required minimal setup time and featured a no-code interface for easy FAQ management. The solution significantly improved answer accuracy and reduced the operational staff required from three people to just one. Following its success in the OneStock app, Nomura Securities is now considering further deployments of Allganize's technology across other services.

Nomura Securities Co., Ltd