Case Study: Smilegate achieves 88% support automation with Allganize Alli

How Smilegate Megaport achieved 88% automation rate in their customer support

Smilegate Megaport, the global game distribution arm of Smilegate, needed a way to answer player support questions around the clock while reducing the burden on human agents. They turned to Allganize’s Alli AnswerBot to support customer service for titles including Tales Runner, SoulWorker, and Epic Seven.

With Allganize’s Alli chatflow builder and analytics, Smilegate created automated support campaigns, improved FAQs, and even launched mini-games to engage players. The result was an 88% AI response rate, a 30% reduction in simple questions, and a 15% decrease in total support tickets, while also boosting customer satisfaction and brand engagement.

Smilegate