Case Study: PERSOL streamlines customer support in 2 months with Allganize’s Alli AnswerBot

How PERSOL Streamlined Customer Support in 2 Months by using an NLU AI AnswerBot

PERSOL Research & Consulting, part of PERSOL, needed to upgrade customer support as sales of its HITO Learning training management solution scaled up. To revamp its FAQ and streamline support processes, the company chose Allganize’s AI answer bot, Alli, because it offered natural language understanding, strong FAQ accuracy, and low maintenance.

With Allganize’s Alli, PERSOL was able to streamline customer support in just two months and make FAQ information accessible to employees outside the company network via mobile devices. The result was faster issue resolution for sales and customer-facing teams, better customer trust, and a more efficient support process, while Allganize provided responsive, hands-on implementation support throughout the project.

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