Case Study: Let’s Play Soccer achieves 24/7 automated support and 70% ticket deflection with AllCode’s AI Agents

Let’s Play Soccer automates 70% of routine inquiries with AllCode

Let’s Play Soccer, a nationwide soccer league and facility network, faced a challenge in scaling its customer support due to an overwhelming volume of manual administrative inquiries and scheduling requests. This bottleneck consumed valuable staff time and led to delayed responses for players. The company engaged vendor AllCode to implement an AI automation solution to address these issues.

AllCode architected a solution using Amazon Bedrock AgentCore and the Strands Agents SDK to create AI agents capable of handling inquiries. This implementation automated 85% of routine tasks, with 70% of routine inquiries now handled entirely by AI, leading to a 25%-35% reduction in operational costs and providing players with instant, 24/7 support.

Let’s Play Soccer