Case Study: United Hatzalah scales emergency medical response with AllCloud Salesforce optimization

United Hatzalah scaled COVID-19 response with AllCloud, including 500,000 tests

United Hatzalah, a national volunteer emergency medical services organization, faced the challenge of scaling its complex, donor-supported operations to meet a massive increase in demand for its services during the COVID-19 pandemic. Their existing Salesforce system, managed by vendor AllCloud, needed rapid optimization to facilitate the coordination of new projects, volunteer management, and donor communications.

AllCloud provided ongoing Salesforce support, strategic planning, and optimization to create a scalable infrastructure. This empowered United Hatzalah to successfully coordinate its pandemic response, which included responding to 90,000 emergency calls, administering 500,000 tests, and providing 15,000 transfers for vaccinations, demonstrating a significant measurable impact on Israeli society.

United Hatzalah