Case Study: Tidhar Group streamlines customer support with Salesforce Agentforce and AllCloud

Tidhar Group cuts service workflows from hours to minutes with AllCloud

The Tidhar Group, a leading Israeli real estate company, faced a challenge as its service teams were strained by an immense volume of daily customer inquiries. To address this, the company partnered with vendor AllCloud to implement a custom Salesforce Agentforce AI agent solution.

AllCloud's solution deployed an autonomous AI agent that instantly identifies customer needs, summarizes support tickets, and updates backend systems automatically. This resulted in massive time savings, with operational workflows that previously took hours now being completed in just a few minutes. By offloading repetitive tasks, AllCloud empowered Tidhar Group's service representatives to focus on delivering a higher quality customer experience.

Tidhar Group