Case Study: Tel Aviv Sourasky University Medical Center – Ichilov builds an agentic hospital OS with AllCloud and AWS

Tel Aviv Sourasky University Medical Center – Ichilov cuts manual IT inquiries 25–30% with AllCloud

Tel Aviv Sourasky University Medical Center – Ichilov, Israel's largest emergency-care hospital, faced a challenge after its cloud migration. While their AWS infrastructure was reliable, they still struggled with fragmented knowledge across 220 systems, an overloaded IT service desk, and staff spending too much time on operational tasks instead of patient care. To address this, the hospital partnered with vendor AllCloud to build a secure, foundational framework for AI agents.

AllCloud implemented an agentic AI operating layer on AWS, with the Anthropic Claude model via Amazon Bedrock as its reasoning core. The first agent built on this framework, Ichibot, searches multiple knowledge sources and autonomously handles IT inquiries. This solution led to a 25-30% reduction in manual IT requests, with queries resolved in under 60 seconds, demonstrating the impactful results achieved through AllCloud's work.

Tel Aviv Sourasky University Medical Center – Ichilov