Case Study: LoanPro reduces loan servicing call times with AllCloud and AWS generative AI

LoanPro cuts customer call lengths by up to 15% with AllCloud

LoanPro, a modern API-first loan management software provider, faced the challenge of its customer service agents struggling to quickly decipher complex borrower data during live calls. This manual process increased call times and hindered operational efficiency. Partnering with AllCloud, they sought a solution built on AWS.

AllCloud implemented an AI-native summary interface with a conversational chat component that transforms raw data into clear borrower narratives. This solution allowed agents to "talk to the loan" for rapid information retrieval. The tools built by AllCloud reduced customer call lengths by up to 15%, decreased internal ticket volumes, and ensured all interactions remained compliant.

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