Case Study: HighWire Press improves Salesforce workflows and customer service with AllCloud

HighWire Press redeploys Salesforce in less than five months with AllCloud

HighWire Press, an intelligent digital publishing platform for the research and academic market, faced significant challenges with its heavily customized and difficult-to-manage Salesforce implementation. The system had broken integrations with key applications like JIRA and NetSuite, leading to a poor user experience. HighWire partnered with AllCloud to help redesign and redeploy Salesforce to fix these issues and create a more manageable system.

AllCloud worked with HighWire to redeploy Salesforce with a focus on its core processes, using minimal customizations and the Boomi integration platform. The new implementation provided better sales pipeline alignment, a formal process for system changes, and a reduction in the average time to close a support case. AllCloud delivered a streamlined system that met HighWire's requirements and allowed them to retain and fully optimize their preferred Salesforce platform.

HighWire