Case Study: Kimpton Hotels boosts guest engagement and enables mobile bidding at The Gray Chicago launch with All In The Loop

Kimpton Hotels - Customer Case Study

Kimpton Hotels engaged All In The Loop to support the launch of their new property, The Gray in Chicago. Kimpton needed a mobile solution to give guests detailed information about each floor and attraction, surface social content, and support on-site fundraising activities during the launch event.

All In The Loop developed a custom App that delivered floor-by-floor information, integrated social feeds, and a built-in silent auction so guests could view and bid on prizes directly from their devices. The All In The Loop solution improved guest engagement and convenience at the launch, enabled real-time bidding and streamlined auction operations, and produced actionable engagement data for the Kimpton team.

Kimpton Hotels